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1-apologize
2-ask what is the exact point
3- Listen don’t argue and in this case it’s a very small issue , if there is something wrong in the coffee we offer another coffee and if we believe that the issue in the customer mind we will not impress him and we will offer him another drink or we may give him this coffee as complementary remember many times customer loyalty comes from small things
Firstly I would apologies to the customer.
Listen to there complain.
I would offer to make a fresh pot for the customer, and replace their coffee with a fresh one.
I would suggest that perhaps this particular brew was not to their taste, and offer them the option of choosing another.
