Register now or log in to join your professional community.
Before I interact with client I will make sure that I have gone thrugh the case thoroughly and if there is any problem I would find some solutions to make the client happy. Sometimes my knowedge about my process or product help me to overcome many of the issues hence I believe that would be my strength, secondly when I interact with a client I will first understand his views and what is his concern about a particular problem. This will give me a opportunity to make a good rapo with a unhappy client. Sometimes to meet SLA management would restrict the time to interact with a client whcih I would not be able to do that when I have a details converstation. I belive that would be my weakness.
Businesses need more than a good product or service to attract customers and keep them coming back for more. Good customer care encourages loyalty and makes customers want to spread the word about a company's offerings. A company's ability to provide a satisfying customer care experience typically depends on the strengths and weaknesses of its employees.
Strenghts:
Weakness:
