How you can deal with complaining customer?

Be patient ,Calm an a good listner, and supportive ,let the customer know you understand how they feel, try to solve the problem if you can, If the problem is something only a manager can handle then let the customer know you will  call the manager to come solve the problem

• Get Control of Yourself: Never argue with customers when they are angry, displeased or complaining. If you allow a customer to push your buttons and lose control of yourself, you've lost control of the situation. Remember, you can lose a good customer if you show boredom, irritation, disdain or displeasure.
• Listen and Let the Customer Vent: Tune in to the customer; don't look for the nearest exit. The customer wants to be listened to, acknowledged and understood. Maintain eye contact. Show your attentiveness by standing or sitting up straight; lolling or slouching makes you seem inattentive and disinterested. Uncross your arms -- this indicates you are listening with an open mind. Let the person talk, and pay close attention. Repeat or paraphrase some of what you hear.
• Show the Customer You Care: Show concern for the customer's feelings. Maintain a concerned, sincere and interested facial expression. Your voice, as well as your body language and expression, communicates your attitude. People respond more to how you say something than what you say.When a customer tries to intimidate you, stay calm and ask, "What can we do to help?" This kind of question can also help you get away faster from a chatty, finicky or confused customer who monopolizes your time.
• Don't Blame the Customer or the Company: When explaining your store's policy or trying to clarify what went wrong, use either the indirect approach ("There are a few questions before I can give you a refund.") or "I" statements ("I need additional information.") as much as possible. Don't acknowledge that you or your company is to blame. That could lead to lawsuits.
• Try to Solve the Problem, or Get Someone Who Can: Even if solving the customer's problem isn't among your job duties, never say this to the customer. Get all the facts you can, and then tell the customer how you can help.Before you offer solutions, ask the customer how he would like the problem to be resolved. Offer choices whenever possible. ("Would you prefer to speak to the manager, or wait until I can finish ringing up these customers' purchases so I can give you more time?")Finally, don't make promises you can't keep. Get help from someone who knows more, is calmer, or has more power and authority.

Listen carefully, don`t go by heresay.

Admit the mistake if service provider had made any.

Educate yourself about the service or product to handle the complaints

Don`t succumb to customers illegitimate claims.

All time complaining customer needs a little attention and support is what they feel. Just be supportive.

If the customer is angry or irate, just speak as if you are in line with them and show your vote is for them.

If customer is stern and with strong words, the customer is a matured person. Just speak about the rules and formalities straight on face politely. Never take responsibility or never ask them to trust you. Ask them to be a little patient and and you will do the necessary steps to resolve issue.

By taking Immediate action, solving the problem, making compensation for what happened and then tell the customer that will not be repeat in feature.

first of all,I will listen to him and try to understand his problem, then I will try to reassure him and do my best to solve his problem in step by step. the guarantee will make the complaining customer listen to you and give you the green light to solve his problem without hold you back

Complaing customer is the guide to an organization ,complain analysis will detect the faulty part of a customer service .

Keeping this in mind a tactical approach should be rendered to  an Aggrieved customer

most important to make the chnages in the company process so that such customer will not complain again for the same issue.

we don't need to argue and we don't have to make excuses and we have to replace that order as soon as possible OR we have to solve that prolem as soon as possible.

1. Listen carefully to what the customer has to say, and let them finish. 

2. Ask questions in a caring and concerned manner. 

3. Put yourself in their shoes. 

4. Apologize without blaming.

5. Ask the customer, "What would be an acceptable solution to you?"

6. Solve the problem.

((drive the case with gently manners with all steps above )) 

Be patient, note down their requirements carefully. Take customer signature or approval. on the paper Discuss with your staff & finally boss how to cater this customer, according to your company policies, matching customer requirements. Prepare answers to each of them. Ask your Customer to have a meeting with you & boss. Then try to solve the problems professionally. Instruct your Staff about mutually agreed terms.Some problems left out, ignore it if is not bringing any benefits to your company.