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Quality assurance demands perfection of work whereas customers require quick resolution of their queries. How can we create a balance between the two

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Question added by Muhammad Alauddin , Admin & Finance Manager Sef
Date Posted: 2013/06/11
Muhammad Numan chughtai
by Muhammad Numan chughtai , Office Manager , Sanofi-Aventis (Pvt) Ltd.

You should follow Quality management in order to resolve this issue

abid ahmad
by abid ahmad , Asist Engineer , Sea Earth Electromechanical Services

if you really intrested for solving this issue ,then you should gave priority quality department same like executation department,& also start every job after cordination of quality depart,

Zafarullah Khan
by Zafarullah Khan , DPO/Executive Secretary , NESPAK

Quality is prime concern but other hand time is essence.
we should focus quality rather than hustle bustle! off-course we should avoid time consuming activities.

Nora Nisperos
by Nora Nisperos , Service Officer (Junior Assistant Manager3) , Banco de Oro Unibank, Inc

First and foremost, the one handling customers should be well equipped with enough knowledge about the operation, it's do's and don'ts, the policies governing the operation and the consequence of her answer to every question the customer has in mind.
The employee should confidently deliver her answer to questions with sincerity in her heart but without having to sacrifice the welfare of the company, its product and it's people.
The customer would feel your concern if you would sincerely handle her problem.
If she is satisfied to your answer to her question, she will do a repeat business and would encourage other customer to patronize your company.
It is where my expertise is.
I am excellent in solving problems of customers.
More often than not, client would recommend me to handle their transactions.

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