Dea Tereza, when you work with client consider the following:1. Client is always right no matter what.2. Client satisfaction is your main KPI (Key Performance Indicator).3. Satisfaction of all clients is a never ending project, so a good communication skills are required to maintain intimacy contact.
by
Jehad Lafi , Bell Captain , Il palazzo amman (warwick )
DEAR TEREZA
EVERY ONE SHOULD LEARN FROM HIS MISTAKES WE MOSTLY MAKES A MISTAKES BUT WE DISSCUSING THESE TO LEAR NEXT TIME TO Move away FROM THEY TO ACCESS SUCCESSIN WORK
TO BE THE BEST
The workers must not neglect the clients because a small mistake leads to a big error that engender a loss. The only objective is to guard the client, to satisfy him, to give him information and to feel him as a king.So well communication is necessary
by
Dick Chapman , Area Asset Manager North East & Scotland , Northgate Vehicle Hire
Treat the clients with respect and don't try to push them into a decision.
It will often take a few visits for a client to accept and trust a westerner so time and patience are really important. Humour to relax the situation is also useful
Firstly, workers of Middle East countries know perfect how to treat with all clients & visitors but ,some of workers like any country around the world make small or big mistakes & must be careful in working with clients like : - eat, drink or chew gum while talking with customers on the phone - some of them put callers on hold without asking them first, as a courtesy - freely admit to customers that they hate their jobs - put callers on a speaker phone without asking them first if it is OK , i would like to say the problem here is that life for customer service workers may not be fair,Customers can be rude and get away but Workers cannot — if they want to help their companies to succeed and keep their jobs as well.
