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You can’t have a business without having customers and unfortunately, where there are customers, there are also “difficult” customers. We’ve all had to deal with them in varying degrees- the customers that argue, yell and complain, the customers that call/email constantly and want you to be available at all hours of the night, the customers that are never satisfied, the customers that are looking to get a freebie, etc.
LISTEN to their words, rationale, and situation
ASK a deeper question to understand intent
DESIGN a solution that bridges the gap
Take ACCOUNTABILITY for making a next step happen
THANK the customer after fixing 'it'