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For project management I use MS Project.
For chart building I use Lucidhart
For IT Demand Management I have developed my own software based on MS Access
the most used tool is the MS project professional , and i also prefer this software becouse the benefits of integration with other microsoft application like Outlook
Microsoft Office Project2007 /2010
It is as easy and as professional, you can handle and manage all your projects and can define time line for your work.
I am using MSProject because it is user friendly and seem quit similar to MS Office in use.
I use MS Project because I see that it satisfied my requirements so far and its ease of use and its seamless integration with MS Office.