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Normally in all organizations, managers have to utilize large part of their time and energy in dealing with crises. This is due to someone from the staff is not having done his job in the manner it was expected to be done.
There may be many cases such as tax payment to the government is not done with accuracy, a shipment to a customer not being made on time, bills not collected, production department not meeting the deadlines etc. We are not saying that these works will be carried by an ERP system once it is implemented. As always, people have to do all of the above, but the advantage of an ERP system is that it will enable them to do all this, in a timely, planned and process driven manner.
An efficient ERP system frees up various levels of management form a very large number of operational problems. The managers will get enough time to look at what is going on, without the information seeking becoming an end in itself.
Also when the CEO of a company wants to know the top strategic objectives for the next year from the Function Head, he can actually get down to defining what those objectives are, and how they will be measured. Again, the defining of the objectives cannot be done by the ERP system, but will help in measuring the parameters associated with the strategic objectives.
By monitoring the defined KPIs and timely displaying the results. If these KPIs are designed to measure the strategy's success factors, it will help management meet strategic objectives.
Some ERP provide strategy implementation systems as well. If that is the case and such systems is implemented it will further support meeting strategic objectives.
