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What do you think about EFQM so far?

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Question added by Fatima Nazal , Strategy, PM, Quality and Exellence Consultant , Freelancer
Date Posted: 2014/03/15
Suad Ali
by Suad Ali , Manager - CX Programs , Dubai Chambers

Personally i find EFQM model faster then others, however, what distinguishes this model than others is the linkage between the criterions and RADAR Assessment in terms of specifics related to the model and of course phasing and breaking down those improvements 

KAYODE JACOB ADEOYO
by KAYODE JACOB ADEOYO , Consultancy Agency/Advertising , EXIMGUINEE SARL

Frankly the EFQM approach has a few faults

  • Its criteria covers strategic processes in far more detail than ISO9001
  • It does the “systems approach” better too
  • Its criteria are “weighted” and identify that some processes are more critical than others (which they are)
  • It does “leadership” in a more detailed and academically sound way
  • It makes a more concerted effort to direct assessors to identify cause and effect relationships (sometimes in vain of course, but it tries, nonetheless)
  • It includes financial/business results and some financial processes within its criteria (not simply “quality”)
  • It directs assessors to examine the integrity and breadth of “results” in a better way, including an appreciation of direct and indirect measures, and the benefit of a balanced range of metrics
  • It actually has criteria that support the “Involvement of People” quality principle
  • EFQM self assessment is surprisingly good fun, if you like that sort of thing

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