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Knowledge Management (KM) refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge. KM focuses on processes such as acquiring, creating and sharing knowledge and the cultural and technical foundations that support them.
Knowledge Management may be viewed in terms of:
People – how do you increase the ability of an individual in the organisation to influence others with their knowledge
Processes – Its approach varies from organization to organization. There is no limit on the number of processes
Technology – It needs to be chosen only after all the requirements of a knowledge management initiative have been established.
