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What is the most thing in customer service?

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Question added by ahmed shawki , وكيل خدمه عملاء بمطارات دبى , مطارات دبى
Date Posted: 2014/03/19
Maalik Muhamed
by Maalik Muhamed , Deputy Mill Manager , AZANIA GROUP OF COMPANYS

Identify and anticipate needs. Customers don't buy products or services. They buy good feelings and solutions to problems. Most customer needs are emotional rather than logical. The more you know your customers, the better you become at anticipating their needs. Communicate regularly so that you are aware of problems or upcoming needs.

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