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Most of the conflicts at the personal and corporate level are caused by misunderstanding. You can resolve the issue if you are a good listener. This is more so in the call center BPO industry where you have to listen to the customer carefully to get to the root of the problem.
My customers tell me hat I am good listener. The best approach I found to sharpen my listining skills is to feedback my understanding of the messages I receive. This helps me achieving a common undestanding and correcting my perceptions of the messages sent by each sender.
