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Handling multi cultural environments is not an easy task but I found that having integrity with the acceptable timeless international value system is a major step towards leveraging such environments. The other two main points here are a clear agreed upon performance measures applied fairly and acknowledgment of the main culture differences and spreading the awareness of them so everybody understands them and identify the best approach towards them.
In customer service or marketing where you have to meet people of different cultural and social background having team members from different cultural backgrounds isan added advantage. This is more so in the international BPO industry where you interact with people physically and culturally far away. You learn to coexist , respect others and understand at the end of the day we are all human beings.
