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What is the mystery shopper ?

Restaurants Tourism Hospitality Management Hospitality Hotel Management
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Question added by Hussamedeen Smadi , Hotels General manager , Swiss Blue Hotels
Date Posted: 2014/03/30
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SAJO JOSEPH
by SAJO JOSEPH , Restaurant General Manager , The Cheesecake Factory, M H Alshaya

Someone whom a company recruits to go into their shop or outlet as a customer and asses if all the company policies and SOP's are followed.

Supipi Silva
by Supipi Silva , Management Accountant , Stirling Group Pvt Ltd

Is a person who would report to the management whether their company delivers the customer what the management anticipated. If not mystery shopper helps highlights the downfalls so corrective action could be taken.

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