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Poor Customer service occured due to customers needs and expectation are not satisfied, failing to managing a customer service operation and company standerd , laking of organised planned to execute cutomer service,laking of motivational skills, and laking of good communication skills in concern of product/service industry.
Measurement of poor customer service vary from people to people. Anything below customer's expectation means poor customer service to him/her. To guage, we must know what customer expectations are.
Bad customer service is caused by a number of factors which include; very unhelpful and impolite staffs, poor after sales service, poorly trained staff members who lack knowledge and skills to perform various tasks and poor products or services. Bad customer service occurs when a customer is not satisfied with his services.
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