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Difficult people is a broad word,let us first understand why some is difficult to understand.I strongly believe here key is active listening.One must listen to those people's concerns as to why they behave certain way or react certain way.So accordingly we can categorize those people as below:-
Now to deal with those people you need to be very sensitive towards them,spend more time with them initially and listen them,creat a trust based relationship so that they can share their concers with you.Once that is done you have to use different leadership techniques to deal with them accordingly so that neither the productivity nor their personal self esteem is erroded.
After all of the above it is right communication which will make them feel valued ,generate their interest to do particular job in best way possible.
Only one tips "Motivation" but only to a certain extent....But If they are not abiding the rules and affecting the organizations Productivity then deal with them strictly.
u must make good relashionship with them.
Some easy tips;
1 - Be confident and perfect on your task - never let down your self esteem, confidence and courage
2 - Distract them if they argue
3- Maitain good relashionship with them
4- Understand your Strength, Influence and Their Strength, Influence.
5- Find your Weakness and Improve.
6 - Finally improve your part rather than finding others mistakes.
