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To what extent do you agree with "process control success is the main pillar to achieve customer satisfaction"?

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Question added by Amr Gadallah , Call Center Consulting , Indepedent Freelancer
Date Posted: 2014/04/08
Karim Eldib
by Karim Eldib , Country Manager , Amazon - Other Locations

I totally agree on that point as bringing the organization process to a maturity level reflect the company cultural which is also a reference to its values (Along with vision and mission) nevertheless, by having a mature process being embraced by the right staff with the right skills, this will for sure result in a better customer satisfactory level.

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