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What is the outstanding customer service?

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Question added by bassem janat , shop in-charge. Sales assistant , Al khaja group
Date Posted: 2014/04/10
Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

In customer service there was3types of customers.

  • Detractors. Who are not at all satisfied and would like to go VIRAL on the social media. THE MOST DANGEROUS.
  • Fence sitters. - Who are satis fied but not overwhemly satisfied to reffer your products to friends andrelatives.
  • Satisfied customers who would give u a9 or10 in nps survey. You convert detractors and fence sitters into satisfied or delighted customers by outstanding customer service.
  • An honest smile, a banking fee waived, a free antivirus software or just a call back as a courtsey to check whether the virus issue on the computer was resolved in the long run are all examples of outstanding customer service.

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