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Standardized and customized flow of activities, simple and complex number of steps and customer involvement by which a service is delivered is called?

a. Place Mix b. Physical Evidence Mix c. Process Mix d. People Mix

Personal Service Customer Service Administration Sales
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Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date Posted: 2014/04/11
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erichson espin
by erichson espin , Pollution Control Officer , Dole Philippines Inc. - Box Plant

customer service

Abdel Fattah Ibrahim
by Abdel Fattah Ibrahim , CDT Director , Colgate Palmolive

c. Process Mix

changur prasad
by changur prasad , rigging incharg , alhassan eng.

lifting operation plan for lifting equipment

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