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Can the CRM system manage all customer interactions, i.e. driven by customer-facing employees, self-service customers, prospects, or partners?

Customer Interactions Office Management Customer Service Administration Sales
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Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date Posted: 2014/04/11
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Abdel Fattah Ibrahim
by Abdel Fattah Ibrahim , CDT Director , Colgate Palmolive

Yes, as the CRM objective is obtain full view of all interactions with customers and prospects

 

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