Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

Why do customer service representatives regularly claim their systems are slow?

user-image
Question added by Nuha Ali , writer , freelance
Date Posted: 2014/04/13
Deleted user
by Deleted user

Ofcourse it definitely means either the customer rep is unaware of your current issue and taking time to understand the nature of your problem. Or it is just a hidden excuse to buy time and get your issue resolve if he or she can.  

 

It definitely shows unprofessionalism of customer service representative.

Abdel Fattah Ibrahim
by Abdel Fattah Ibrahim , CDT Director , Colgate Palmolive

1.the systems are often massive databases that do take some time to update.

2.it is the easiest excuse to save on dead air.

More Questions Like This