What are the most important KPI's that test the performance of IT Department in any company ?

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What are the most important KPI's you set when you outsource IT support besides ...
Posted by:
Bogdan Chiriac
11-January-2017

IT Service Management

Question added by Mohamed Elemam , Oracle DBA , Al Mashfa Hospital
Date Posted: 2014/04/14

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2 Answers

Mohammed Asim Nehal

by Mohammed Asim Nehal , M Asim Nehal & Co , Chartered Accountants

Kind of service and time of service. IT dept. is the business facilitator and it should support when business demands hence timing is very important.

Minimum down time.

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Sourabh Chitrachar

by Sourabh Chitrachar , Head- IT Operations , Allianz Managed Operations & Services SE

Time to Respond/ Repair

Customer Satisfaction

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