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What are the most important KPI's that test the performance of IT Department in any company ?

IT Service Management
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Question added by Mohamed Elemam , Oracle DBA , Al Mashfa Hospital
Date Posted: 2014/04/14
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Mohammed Asim Nehal
by Mohammed Asim Nehal , M Asim Nehal & Co , Chartered Accountants

Kind of service and time of service. IT dept. is the business facilitator and it should support when business demands hence timing is very important.

Minimum down time.

 

Sourabh Chitrachar
by Sourabh Chitrachar , Head- IT Operations , Allianz Managed Operations & Services SE

Time to Respond/ Repair

Customer Satisfaction

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