What Amazing Customer Service requires ?

In my point of view one of the most important point is the beginning where how the customer is being addressed then we start With other points like you should have the good communication skills with the perfect knowledge about the product you're selling the customer I also see that after the sale is done it's good to repeat or make sure of what the customer bought and finally is the closing ability where you wish the customer a good day and the ability to close the conversation in a positive way.

responsibilities * Comprehensively respond to customer inquiries regarding products or services offered by the company and the payment , * In person or by telephone receives orders from customers, records and directs them to the appropriate staff and monitor the implementation of these orders , * Encourages customers to purchase new services or goods , * Fills forms of contracts and other necessary documents , calculates service charges and collects payment, * Prepares invoices , statements , instructions and other documents needed for proper customer service * Sets the date of delivery to the consignee or the date of service on the basis of supply and production schedule in force at the company , * Transmit complaints to the relevant departments to resolve the matter and whether the complaint has been properly settled, * Create , enter and edit correspondence, reports and other documents related to customer service or customer service activities .

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

1. know what your customers consider to be good customer service

2. take the time to find out customers' expectations

3. follow up on both positive and negative feedback you receive

4. ensure that you consider customer service in all aspects of your business

5. continuously look for ways to improve the level of customer service you deliver.

I guess by the word "AMAZING" we mean the following :

 

1) Excel in response time to the customers.

2) Understand the exact requirement of the customers.

3) Taking even negative feedback from the customers & return with positive attitude.

4) Continuously look for ways & means to increase level of satisfaction of the customers.

5) Be an excellent Customer Reletionship manager.

Sense of humor and patience, also convert negativeness into positiveness, not just fake it.

Knowledge

Patience

Willingness to learn and research

Ability to relate and understand

Objectivity

 

·         Follow up With customers

 

·         Satisfy them

 

·         Fulfill what they customer looking for.

 

·         Be Clam and Polite

 

·         Get Suggestion

 

·         Remove your mistakes

 

·         And Remember, Sorry, Thanks and Yes… these three words are on your mouth for customers every time.

 

To be a (cusotmer once your self) and then, you can answer that  question.

knowledge and patience are the key for a success full csr

Hi and Good day

 

The best way to understand customer service and amazing customer service is to read the book "devliering happiness" a real story on zappos.com which was acquired by amazon quite sometime back. You will understand how customer service became the USP of the company itself and changed into a culture

 

Thanks

Shaju

A heart-felt smile, personalized service, and gesture of sincerity to serve make good Customer Service. That's what my team has been doing all through these years, and it works wonderfully.