What are the KPIs you can suggests for PMO in public sector?

To answer this question, you must provide standards implemented in the public sector where there is only theory implemented standards in most States, Arabic

 

1- Cost effectiveness

2- Customer satisfation

3- Risk mitigation

As per Project Management principles, the PMO should have only one of the following roles as performing all the roles can make the PMO to be ineffective and adverse to the projects :

1) Knowledge, Information or Data Provider based upon historical records and expertise.

2) Appointment of competent PM and providing training and mentoring to the PM and core team involved in Project Planning & Execution. 

3) Control & Monitoring of Projects and Change Administrator.

 

Most PSUs have a Govt style of functioning and hence are having burocratic set up where systems and procedures are strictly followed  with lots of paper work and well documented records for information. Hence the Role in Para1 is not recommended.

 

Most PSUs have excess numbers of well qualified manpower and hence Role in Para No.2 is also not recommended.

 

Hence the Role in Para3 is recommended for PSUs as KPI.

 

 

I suggest the following:

- Percentage utilization of shared resources.

- Number of conflicts between projects (either in resources or timely deliverables)

- Project success rate

- Achievment od goals set for the PMO (here we may have more than one KPI)

 

1- changing culture of the Portfolio to establish a real project management environment (could be measured by a lot of methods).2- reduce lags of actual finalize of projects towards action plans.3- reduce problems of communication.4- reduce over budget problems.5- reduce human power lose.6- reduce time wasted out of the estimated action plans7 - establishing a full methodology.8- establishing a full knowledge management system.9- reduce energy waste of equipment and facilities.10- development of the team skills. Note All these issues could be put in a full KPI SYSTEM in which each issue could be measured and reflect a specific ROI ( return on investment).

From Exprience, May i suggest that to have kpi at two levels;

1. Execution level to be monitored at regular basis for major tasks and

2. At the Final achievement of different projects/programs

Haaaah, I am in middle now, to constract me and the rest of pmo team kpi for a public sector, it is very difficult to put it, many thanks for that question

Dear Wasim, 

unfortunately I am not specialized in this field so I can't answer your question. Sorry for that

For Any project, you always look at the budget, Time and Quality. Based on that there will be like KPIs for each project and for the program or the whole portfolio as well.

please refer to the PMI standard ( Monitoring ), you will find certain KPIs t o see at any point of time, is the project is over budget or under budget, and if it is on schedule or ahead or still late. KPIs concerning the milestones of the deliverables ; How many milestones have been met in a project and in all projects.

 

As you know90% of the PM's time is Communication; so think about some KPIs in this regard. For instance, How many reports are submitted on time? How many perfect reports out of the submitted ones ?what is the percentage of issues that have been solved? ... etc.

Lessons Learned from the project is one of the things that the PMO should encourage the PMs to do. think about some measurements here.

Too many things can be mentioned, but need time and thorough study.

 

Good Luck.