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1. Hear both sides2. Get to the root of the problem.3. Teach employees to appreciate their differences.4. Find common ground: • Agreeing on the problem • Agreeing on a worst-case scenario • Agreeing simple change that can improve the chances for success5. Get both parties to buy in to the solution.
Yes this is the best way to resolve a conflict at the workplace... You've outlined the steps needed to take.
I am agree75 % to your question.
Before talking about any strategy and work out the application states including First we have to look what is the strategic concept and what is the role of each department to achieve the strategic and qualitative distribution of roles between the departments concerned and how to achieve results and what are the measures required to achieve them