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When working with an organizational structure, like a supply chain, the system is the combination of the people, structures, processes and environment that work together (or don't work together) to create a desired outcome. A healthy system consistently delivers the desired outcome. An unhealthy system often delivers less than the desired results.Yet while nearly all of us recognize the supply chain as a system, I will maintain most managers and executives do not really operate that way on a consistent basis. While you may disagree with me generally or from what you believe is your own personal style of decision-making, I challenge you to go watch the receiving dock of any large distribution center and ask yourself, how much systems thinking did the companies receiving the goods and shipping into this operation really employ? Not much, many of you will agree. The entire system from supplier to receiving to putaway was not well considered.
