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One aspect of managing service differentiation is the company's service delivery. True or False?

Office Management Service Delivery Customer Service Administration Sales
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Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town
Date Posted: 2014/04/28
Upvote (8) Views (9) Followers (4) Answers (2) Report Question
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Mrunmaykar Sharma
by Mrunmaykar Sharma , Bangalore as Associate Senior Manager , COLT Technologies Pvt. India Ltd

Its Always True .. Service Dleivery is the heart of any delivery Organisation & QOS determine the differentiation along with continual Service Improvement .

Khatim Abbas Seed
by Khatim Abbas Seed , BUSINESS CONSULTANT , Google

Sure "service delivery" is one of the aspects of "service differentiation". This can be achieved through:

  1. Speed of delivery
  2. Availability of service (24/7, via multiple channels)
  3. Guarantees
  4. After-sales service
  5. Loyalty-programs

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