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Social media is the catalyst to move customer service from efficient reaction to value-creating proactivity
Social media customer service gives you the chance to stand out. Also consider the flip side.
Yes, social media service does effect your sales. Social media works as a word of mouth in the digital space, so if many of your customers are bad mouthing your product/service, its a cause of concern as nowadays people almost always does research online before shelling out those greens
Yes because ;1 Easy 2- safe money and time
Of course! If people are satisfied with the way you're efficiently solving problems via social media, they'll come back for sure.
Customers whether online or in store are more likely to come back to a brand because of the entire shopping experience/personal attention/excellent customer service since there's ample competition on products.
So the happier they are after buying the product, the more likely they are to return to you for a similar product or service.
Definitely Yes. Availability and accessibity are two most essential components of social media customer services which increase brand awareness, brand recognition and loyalty among its consumers
Yes in some areas by bringing in more product awarness, widening its audience, shortening sales cycle, reducing selling cost and over all making it more convenient for buyers.