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Talkative customer are very hard to ignore and avoid, and they leave us with a raging headache.
But as a sales person, you can not ignore a talkative customers because they can/may become a potential or a loyal customer. You deal with them as you deal with any othere customers.
How I would deal with a talkative customer;
Remain focused
Be honest
Listen to them carefully
Drive the conversation
Be very carefully with them. If your product/service is really good, they can be the best advertisers with no cost. But if vice versa , well there you go. down down down..just hope he is not a technology savvy to boom on internet. The best choice is never leave a talkative customer unsatisfied. So dangerous.
This is the most intersting part of sale.All you have to do is, talk more than they do.
Listen, may be he says something that help you make a sale
Remain warm and friendly
Acknowledge comments, but stay focused
Step in when there is a pause in the customer’s conversation
Interject in a tactful manner when required
Ask open ended questions to gauge the customer’s needs
Summarize and paraphrase to ensure that you understand
As soon as you have the information in hand switch to close ended questions to restrain
the customer from continuing
Interject with suitable product related questions when you find the conversation slipping out of control
Keep talking! It's surely not too much to ask if you have to keep talking to a customer, if it keeps them happy, in the long run they will keep you happy!
First of all, business oriented or target oriented people always should be positive and patient. In my opinion the talkative customers are like blessing, they are providing themselves a big 'R" to the sales person or a supplier i.e. willing to build a 'R'ELATIONSHIP between you and the customer. which is quiet difficult in sales or marketing field to build quickly.. but by this 'Relationship' you can build trust quickly you can grab the buisness quickly from him and so many benefits which is unseen for that time, but for those who is having positive approach.
best of luck,
Banter back, if your engaged in the conversation. If your not then have a a bit more a reserved approach only answering the customers questions. Still remain polite friendly approachable and professional. Your customer will soon start talking less
Listen to them carefully and try to give them shortest answers to their questions.
Talkative Customers must be handeled with care, most of them considered as real targets, and even if you felt that he/she is not going to be a customer, dont let him/her feel uncomftable, listen to them with care ..... because at anytime he/she can go arround and be talkative about you and your behavior, even the company you work for !!!!!
It depends on what he is talking about. If it pertains to the product you are dealing with, then he's worth listening to. Otherwise, you can make some valid excuses to depart from the conversation, but you should do it in a polite manner.
