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How would you handle irritated customer?

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Question added by Faridullah Shah Farid , Stenographer/PA to Chairman Tehsil Local Government , Tehsil Municipal Administration (TMA)
Date Posted: 2014/05/05
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Vipin Prabhakaran Nambiar
by Vipin Prabhakaran Nambiar , Front Desk Manager , Four Points By Shereton Mahabalipuram Resort And Convention Center (Earlier Confluence)

"LEARN" Model is the best way to handle any guest.

L- LISTEN

E- EMPATHIZE

A- APOLOGIZE

R- REACT

N- NOTIFY

 

This would always help you to find the right

solution for the right problems. 

PUTTING YOUR SELF IN TO THE GUEST SHOE will help 

you understand the situation and getting the solution easily. 

 

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