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many decision makers are enable to estimated the time that their employees spend to find what they need to take strategic decision or to implement the frame work allow them to challenge the competitors Also, in the last decade there is information inflation so it is very hard to target the wright information in the wright time
Always before i get into a certain job i always studies every details of my position and job description and every detailed information regarding on what is the nature of the said job. Being resourceful will not give you a lot of time to answers inquiries, which a certain employee must be certain in all information that he will give to the customer for them to have the satisfaction.