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How To Handle Complaint?

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Question added by AMR SOROUR , مدير مكاتب أمامية - مدير حجوزات , فندق الاليزية بالغردقة
Date Posted: 2014/05/10
Faridullah Shah Farid
by Faridullah Shah Farid , Stenographer/PA to Chairman Tehsil Local Government , Tehsil Municipal Administration (TMA)

Being a first point of communication, front office executive is required to greet every customer/visitor in a polite manner. Then listen to him/her with patience whether he/she is asking for some information, or registering any complaint, and satisfy him/her with his words of assurance regarding settling the compliant on priority basis.  

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