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What are the tips for handling guest complaints?

Tourism Hospitality Management Hospitality Hotel Management
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Question added by Hussamedeen Smadi , Hotels General manager , Swiss Blue Hotels
Date Posted: 2014/05/13
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Nadene Ydesse Santos
by Nadene Ydesse Santos , Intern , Saga Events Inc.

In handling guest complaints, first is to listen to what the guests is complaining about. After that, apologize for the inconvience and then assure them that we will take action immediately. 

Niran De soysa
by Niran De soysa , Senior aquatic attendant , Carnival cruise line

we need ti find out why guest is complain about what then we can answer for the guest whats happening

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