I believe customer service is not an individual or department's task, but the organization's overall attitude towards its customers. Your comments?

yes for sure every one in company should Ambassador for customer services

Attitude is an individual / human spirit which cannot be applied to organisations however organisation culture can be imbued with a reputation for excellent customer service by hiring people who have the requisite attitude / spirit or again, hire people for whom helping people is a way of life not a job.

It is all about customer servise

The main goal for any facility is to provide the beneath4 things"

- The right quantity

- At the right quality

- in the right time

- with the minimum cost posible

and all the below provides the maximum customer satisfaction and increases the profits to the top margin