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The main cause of lack of employee productivity can be with two parties: either with the employer or employee and clearly it is a communication gap.
As an employer's spokes person, the HR should clearly communicate to the employee what is expected from him and should provide sufficient training programs which are essential. Also if a consistent performer gradually fails to perform well, the HR should try to discuss with the employee and try to identify the root cause and should eliminate it to improve the employee performance. If the HR team fails in this, the lack of employee productivity is caused because of the employer.
As an employee, it is his/her duty to ask his/her line manager what is expected out of him/her.
