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How do you manage angry customer on phone call

Telephone
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Question added by Adnan Khans , Asst.Accountant , IBP Sharp + MEDEQUIPS (Toshiba)
Date Posted: 2014/05/23
Upvote (0) Views (5) Followers (1) Answers (1) Report Question
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Rima ourloum

1. Sachez écouter le client

2. Demande d’excuse

3. Prévenez votre supérieur

4. Mettez-vous au même niveau que le client

 

5. Terminez l'interaction sur une note positive

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