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Dealing with customers can be tough, but if you know how to manage the situation, you might also develop a better relationship, and make future opportunities.
Listen keenly or actively
Control your fury
Approach your customer in a proper manner
Stay patient
Empathize and ask for forgiveness
Make a solution
Recap their concerns
Prepare your mindset
Absorb the anger of listening mechanism so calm and give him the opportunity to view Maldih
The1st step is to let the customer speak to his hearts content. Try to probe what the real issue is.
When the customer says my gadget is a lemon or my computer is broke the real cause of concern could be it is affected by Trojan virus which is manipulating the customers personal data.
So understand that it is nothing personal, try to put yourself in the custromers shoes. If the customer is asking for something that you cannot deliver likea refund or a replacement transfer the call to the CUSTOMER LOYALITY MANAGER. It is his job to see to it that the customer does not get viral on the social media.
Calm
Iesten to him carrfully avoide to a nger him
First ; you should let him calm, try to introduce yourself to him, & you are looking to assisting him, listen to his problem try to solve it - if possible & then take proper action to avoid repeated of theis problem once again.
Attempt to customer satisfaction
Identify its needs
Solving problems