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customers class in your industry, customers like/dis likes , his appropriate time to visit , brith day , how to deal him , when , where , who will do it ? when it will be done ? what will be plan to have him in our loyality list,,,
1- Identifying customer needs .
2- Market analysis
3- product analysis
Agree with Mr : zafar abbas minhas
By analizing the customer needs and critical needs and then their satisfaction levels
By analyzing market trends
By analyzing product specification as per the market needs and to provide them
May I suggest the balanced scorecard/strategy map approach ?
There is straight forward logic behind that ,.. and it makes lots of sense .
Let me try to summarize the main points here
I hope this approach makes sense to you !!
All the best !!
If you need further help , let me know !
One way to generate a precise customer value proposition is to think about the four most common barriers keeping people from getting particular jobs done: insufficient wealth, access, skill, or time.
Software maker Intuit devised QuickBooks to fulfill small business owners’ need to avoid running out of cash. By fulfilling that job with greatly simplified accounting software, Intuit broke the skills barrier that kept untrained small-business owners from using more-complicated accounting packages.
MinuteClinic, the drugstore-based basic health care provider, broke the time barrier that kept people from visiting a doctor’s office with minor health issues by making nurse practitioners available without appointments.
I agree with Mr. Mohammed Iqpal