How can we create Excellence for our Guests?

the key to creat the guest experience  its only in the sttaf that means if all staff feeling good to all what the are doing in thiere work for sure it come on the other side which is the guest&customers  

for example there is rule that says provide the minimum level of service that every guest will recieve from the first interaction between the guest and employee.and here it dosent referes to some thing we should give it the guest but the true meaning of this rule is eye cntact&smile&recognition&care&exceed

needs ===== satisfaction

first we wellcome in a excellent behaviour and then provide better accomdation