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How to Handle customer complaints?

Customer Interactions
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Question added by Hazel Cabias , Shift Supervisor , Emirates National Oil Company
Date Posted: 2014/06/01
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Rahul Pednekar
by Rahul Pednekar , Project Manager , Key Box Technologies

Understand Nature of Customer Complaint

Be Polite to the Customer

Make him feel important and you are there to resolve his/her Complaint

Take ownership

Give him SLA/TAT as per nature of his/her Complaint

Check with respective SPOCs who will solve the query

Give an outcall / sms and intimate his Query is resolved

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