Using social media, would you criticize the customer service of the company you work for?

No, I wouldn't.
It's not professional I believe to do that; instead, a professional should try to fix this.

How can you defame a company where you are employed yourself.
Aren't you a true reflection of what your company is? In this case I'd rather go an extra mile and have the matter sorted out!

It's unwise to negatively comment on the company you work for and you may be liable to receive disciplinary action in some form or the other.
It also damages your credibility infront of employers generally and you end up looking like an employee who cannot be trusted.
Loyalty is a vital asset in any employee.
It makes sense that employers would want to monitor this sort of thing.
Negative feedback is damaging to a company's reputation and having something of this nature instigated by a fellow employee is inexcusable.

no...its against ethics!

no i would not

I Agree with Roba Al-Assi and rest of the Members.
We should NOT use Social Media to Criticize the Customer Service of the Company we Work for.

No! Customer Services is a medium to connect your company with end clients.
One who works for a company shouldn't criticize it on social network however it's important to inform the inconvenience internally to help it improve.
You are responsible for your company's image in the market and you can't risk it by posting irresponsible posts on social networks.

It better to sort out your differences cause ultimately you will loose your everything. There is a saying if you want to harm someone there is hate for the rest love is enough.

Many thanks for all your comments - I totally agree with you all.
However, I find it very surprising that employees unhappy at work will vent their frustration using social media not understanding the consequences.
Or they get involved in debates unknowingly against the company which in the UK is frowned upon badly.

No for sure!

Brand and online reputation will improperly be tarnished. The employee should avoid any negative comments about the company he works for and makes sure the potential post/comment doesn't provide a basis for discipline or a possible lawsuit by the employer.

Thanks Razwan for the invitation!

Not appropriiate to criticize. Its against ethics as a proffession.