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How can I maintain a long-term service excellence strategy?

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Question added by Amine Charfeddine , SHARP Solution Service Manager , Centrale D'Equipements et Services
Date Posted: 2013/06/18
Mahroofa Baluch
by Mahroofa Baluch , Customer Service Manager , Sunway Holidays

through market research and the demand in the market. the market is a very dynamic place,  every other day there will be a new competitor offering better services. most businesses fail due to lack of research and knowledge of the drastic fluctuations in the demand of most consumers. therefore i would say a consistent form  of research and development! :)

Deleted user
by Deleted user

by keeping records of all activities and using them for analysis as a base for development

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