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What is the difference between suggestive selling and up selling?

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Question added by cherry ann esteban , CASHIER by March 2011-June 2011 , BURGER KING Marina Mall
Date Posted: 2014/06/14
Nisar Khan
by Nisar Khan , Sr.Buyer " Fashion Retail-Textile" , Fawaz Abdullaziz Al Hokair & Co.

Hi Cherry.

Suggestive Selling is getting the customer to consider a purchase he/she might otherwise have not thought of or made. Actually these tactics allows you to realise larger sales from the customers who buy from your business.

Upselling involves pursuading a customer to switch his purchase decision to a more expensive product. I hope this will satisfy your query.

Robinson Fernando
by Robinson Fernando , Sales Manager , Dubai Leading Technologies

Suggestive selling means to add on to the main sold product which will have a direct link. For e.g: Selling the main product Mobile , now suggest Mobile Case , Memory Card ,Power Bank etc. Up Selling is to what customer has asked for and provide with top of the range first and reasons behind it of being top quality or the product is year ahead.

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