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We practice best after sales support in 3 different types which are :
1- Service level Agreement
Before sales all details are listed to customer with technicalities & specific information useful to get particular order. once sales is done our Sales, Service & Support team get active to ensure best order processing time / delivery & logistic practices.
Contacting the right person / location / timings to ensure queries are resolve within 24Hours of SLA [ Service level Agreement ] made for each and every customer.
2 - Counselling
if in case of delay or any uneven condition happen where any internal department works get delayed - our customer care team dedicated to correspond with sales team for transferring information to customer on priority along with all recent updates. Counselling for sales team & customers is the major part to handle these kind of unstable condition.
3 - Education
Usually before order processing or any sales closure teams are educating customers to know more about our work processes in which they have been informed prior about sales order processing, production & logistics infrastructure for smoother activity.
We maintain and actively develop customer relation ship so that we can ensure the customer satisfaction which will result in referrals and I proudly say that we do our 70% sales through customer reference.
