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In a technical help desk to resolve the computer or printer issues the rep as he is an expert finds it easier to take control of the customers computer download and delete files to resolve the issue. But the technology used is also used by hackers to collect valuable information from the owners computer.
Basm allah alrahman alrahim
If the conrtroler is freelancer , use team viewer , you will see what he will do and you can stop him any time
Gentlemen thank u for the valuable answers. The rep has to say a statement - may I take access of ur computer. At any point of time if u feel insecure u can click on the disconnect icon or restart the computer and I will be disconnected. This generally assures the customer.
I agree with all the answers
Yes, but it depends on the kind of trust you have on the person taking control over your computer and you have to be there to monitor what that person did, if he is a stranger to you.
Basm Allah Alrahman Alrahim
If you are a person dosn't trust any one , but you can't do any thing except feel like trusting ( ! please don't understand this line )
Do the Following
1 - always get another Hard Drive ( with the same size of your hard ) and make clone to your hard disk to this new hard drive ( or at least make backup image )
Note : thats must be done before every time you setup a new program ( I recomended you to use increamental backup ) - observe you must test the program you install for some time and then after you trust this program you can make a backup and dont forget the trusted programs are very famus programs and there is a special magazins and orgnization test them and give them a Grades
2- you must keep your important data out side your computer alwayes ( use usb flash , or external hard )
3- then you can trust any one and make him help you for maintain the computer but you must ask him what happends to your computer exactlly and how he solve the problem , if the problem happend because of hardware that will be easy and if it was because of software you must know how you can solve it if it happend a gain then you can , format the hard and get your backup again and install the software that make the problem and solve the problem by your self
Note
If you work is important you must keep it in a safe place
If your computer just for games dont worry you can download them a gain ( no one forget his games )
Clone stronger than backup ( most famus Program is Acronis ) PC magazin , PCWorld
ya some time and litle bit because some people i trusted and some one nothing because here is some man crime
I dont trust any body i leave on my computer people are not of the same heart evil
