Trending Call Center Discussions

Do you have a cell phone policy in your handbook?‎

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186

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I am a Customer Service Agent and I was reading about some of its techniques. Can you help me understand the active listening technique?‎

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8

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142

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لو واجهت في عملك عميلاً غاضباً ماذا تفعل ؟‎

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37

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711

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When speaking to a customer over the phone, how long do you have to speak to them before you have to hang up to serve other customers?‎

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378

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I am usually very afraid of my customer's complaints and feedback. How can I face them cleverly from your point of view? ‎

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29

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New Customer Service Techniques: Do you think that messaging will outpace email in the future? ‎

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23

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What makes you a good sales person ? What is more important, a quality product or excellent customer service ?‎

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7843

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I was looking for new customer service tools and I found "Automatic callback" service. What is that and why should I use it? ‎

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44

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برأيك هل يجب على موظف خدمة العملاء التكلم باللغة العربية الصحيحة عبر الهاتف أم بإمكانه التكلم باللغة العامية؟‎

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181

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1249

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Do you believe there should be a specific script for customer service agents?‎

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199

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203

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1164

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