Trending Client Retention Discussions

What is the difference between account management and key account management?‎

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What are the key things that make Client Service successful?‎

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So many companies talk about client satisfaction and quality but really fail in their approach when the tires are kicked...why?‎

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How important is developing your current client business opposed to getting new clients and how does it effect new business opportunity?‎

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What is more important? Retaining clients or acquiring new clients? ‎

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Do you agree that high levels of customer satisfaction (with pleasurable experiences) are strong predictors of customer retention/loyalty?‎

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Answer added by  randa bouri, مديرة إدارية , بريفنتيس
11 years ago

Give them a reward for each referral Praise or otherwise recognize their help Provide incentives for them to continue referring others

 

Answer added by  Sidrah Nadeem, Global Marketing Manager, Hill+Knowlton Strategies
8 years ago

The ability to listen, understand, clarify and come up with desirable solutions!

 

Answer added by  Rozan G, Co Founder, Telos ART Dubai
8 years ago

An account manager is a person who works for a company and is responsible for the management of sales, and relationsheep with particular customers.   Generally, a client ... See More

 

Answer added by  Katarzyna Sligowska, Product Expert, Mango-Media
8 years ago

This question has been already asked, even twice I think. But anyway, I think the clue is to make the customer feel good, important and appreciated at that moment.