Trending Client Retention Discussions

What strategies do you use to reduce customer churn?‎

What is the difference between account management and key account management?‎

 

Answer added by  Fahim Isaac, Systems Administrator, RedSea24
1 month ago

Developing your current client business is critically important and often outweighs the focus on acquiring new clients. Benefits of Developing Existing Clients: Higher ... See More

What are the key things that make Client Service successful?‎

So many companies talk about client satisfaction and quality but really fail in their approach when the tires are kicked...why?‎

How important is developing your current client business opposed to getting new clients and how does it effect new business opportunity?‎

What is more important? Retaining clients or acquiring new clients? ‎

Do you agree that high levels of customer satisfaction (with pleasurable experiences) are strong predictors of customer retention/loyalty?‎

 

Answer added by  randa bouri, مديرة إدارية , بريفنتيس
11 years ago

Give them a reward for each referral Praise or otherwise recognize their help Provide incentives for them to continue referring others

 

Answer added by  Sidrah Nadeem, Global Marketing Manager, Hill & Knowlton
8 years ago

The ability to listen, understand, clarify and come up with desirable solutions!