Trending Customer Service Skills Discussions

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What is the first job in customer service?‎

What is the first job in customer service?‎

A customer-centric approach and ongoing training also play important roles in maintaining high service quality.?‎

Customer service trends emphasize empathy, active listening, and AI integration. Soft skills like communication, problem-solving, and adaptability are key. A customer-cen‎ ... See More

How social media can be helpful in recruitment?‎‎

How social media can be helpful in recruitment?‎‎

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How would you satisfy a very angry customer/client who need to return an item after exceeded the warranty time frame?‎

A client have bought an electronic device and after exceeded the warranty time period the client wish to return the item and get a full refund. Client haven't mentio‎ ... See More