Trending FCRA Discussions

As a Manager, how important is it to measure the following metric: First Contact Resolution Rate (FCRR)? ‎

 

Answer added by  Sahibzada Iftikhar, Office Manager, Trade Linke
5 years ago

For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live c ... See More

 

Answer added by  mohamed Elmubark, Construction, Awad Hajaz
5 years ago

First Contact Resolution Rate (FCRR). Communication is the most important bridge in the process of transferring information to facilitate analysis, decision-making proces ... See More

 

Answer added by  المنتصر بالله باسم القيسي, موظف مبيعات وخدمة عملاء, شركة زين للاتصالات
5 years ago

every day please answer>>>hhhhh my baby

 

Answer added by  Ashraf E. Mahmoud (PhD), University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF., FreeLancer
5 years ago

Thanks for invitation, FCRR, is considered one of the most important Key Performance Indicator (KPI) for service and support which familiarize senior management with the ... See More

 

Answer added by  محمد عبد الرحمن حسن عبد الرحمن, Customer support and call center agent (operation), Derby Groub
5 years ago

It is preferable to measure the rate of communication by giving the dealers the basic information in the standard time and to publicize the company policy in order to sho ... See More