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How to handle the Guest Complain.?‎

Restaurant ‎

How can solve the guest problem.?‎

Myself sohit Sharma. I'm from Meerut (Uttar Pradesh ) . I had done my academic background from ( up board ). I had done my hotel management degree from jpihm. ( Gaut‎ ... See More

 

Answer added by  Muhammed Afsal K p, Accountant Officer, PRIME CARE TRADING W.L.L
1 year ago

Hai sir.., My view on your question menrtioned below.   Follow tha rule of "LAST" L= Listen the guest with out intrepting his words or with out argument A = ... See More

 

Answer added by  Sohit Sharma, housekeeping room attendant, Hotel, Hospitality & tourism
5 years ago

Firstly all information about the guest. I will best try solve the problem. Firstly wish them. Seriously listening , understand, standard following, report management, gu ... See More

 

Answer added by  shabbir Alam, Asst.Manager, Hotel Al Marwa Rayhaan
6 years ago

First Listen carefully completly regognize Guest complain then politly give him/her to reply & say sory by heart oplogize say never happen again then solve the proble ... See More